FAQs

  • About Us

  • Welcome to SeenOn.com! We're a members-only shopping site that brings together exclusive products, great deals and fabulous brands from the hottest TV shows, movies, music videos and celebs. On any given day, you can find the looks seen on Gossip Girl, collections curated by top celebrity stylists, or original designs straight from the workroom of Project Runway. It's what we do best and we're happy you've found us.

    It's important to us to offer you the best of the best in our sales. We scour the sets and work with stylists and celebrities, movie studios and television shows, to give you insider access to exclusive shopping opportunities. And we always keep an eye on the runways and weeklies to make sure we never miss a beat!

    Just like our closets, we're a work in progress, and we strive to bring you the best VIP experience possible on our site. Some exciting things to look for on SeenOn include a quicker and easier checkout process, more fun ways to share SeenOn finds with your inner circle, reminders when your favorite sales are coming up, behind-the-scenes peeks at your favorites in fashion and entertainment—and of course, better-than-ever sales!

    Thank you for your continued support - the world needs more people as savvy and stylish as you.

  • SeenOn Private Sale Hours


    Each SeenOn Private Sale is open for 3 days only, beginning at 9am PST the first day, and ending at 8:59am PST, 72 hours later. Please sign up for our email alerts to keep on top of upcoming sales.

  • Sold Out Items


    Because SeenOn offers exclusive sales of brands at discounted prices, we often have a limited number of items to sell. When an item is sold out, we do not restock it. Instead, we open our doors to the next private sale of the brands you're looking for.

  • Inviting Friends


    As of September 7, 2011, SeenOn is no longer issuing store credits for inviting friends. Any previous credits you have earned are still available to you; however, no new credits will be earned. This applies to any purchases your invited friends made and/or any friends' purchases that were shipped on or after September 7, 2011.

  • Store Credits


    Store credits in your account can be used toward purchasing items on SeenOn.

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  • Orders

  • Order Processing & Shipping


    Once you place your order, we'll email you a tracking number so you can check the status of your order at any time. During this processing time, your online order is transmitted to our fulfillment warehouse, safely packed and processed for shipment as quickly as possible. Once an order is placed, we are not able to make changes to the order, including shipping method.

    When you place your order, we will authorize your credit card for the full amount of the purchase. An authorization is performed to make sure the funds are available in your credit card account. Please be aware that while an authorization may place a temporary hold on the funds in your account, it does not actually withdraw any funds. We will only withdraw the funds from your account after your items have shipped.

    You will receive an e-mail notification when your order ships. This email will contain your shipment tracking number.

    Certain items (which require special preparation for shipment, or customization) may require a longer processing time. We make every effort to accurately set this expectation by listing shipping times in the product detail page.

    Please contact SeenONService@custhelp.com if you have specific questions concerning your order.

  • Order Cancellation


    Unfortunately, we are not able to cancel orders for in-stock merchandise once the order has been received. We begin processing orders as soon as they are submitted to expedite orders as quickly as possible to our customers, which makes it very difficult to cancel orders before they ship.
    We can, in many cases, cancel your order for a pre-ordered or backordered item which is not currently in stock. Simply request the cancellation by emailing SeenONService@custhelp.com.

  • Secure Shopping


    We take security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential.

    We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.

  • Tax Policy


    We are required by law to charge sales tax for orders being shipped to California, Colorado, Illinois, Kentucky, Massachusetts, Ohio, New Jersey, New York, Vermont and Virginia. The charge to you is based on the current sales tax for the state to which the order is being shipped.

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  • Shipping

  • Shipping Rates


    We ship to all 50 United States. Unfortunately, we cannot ship to P.O. Boxes or Military APO/FPO addresses at this time.

    All domestic deliveries will be shipped via FedEx for a flat $8.95 rate. Once items are in stock, flat-rate ground shipping delivery usually takes 3-7 business days. Canadian deliveries take 3-10 business days.*

    *Business days are Monday through Friday (excluding holidays).

    And for those of you living in Helsinki, Beijing, Dubai, and beyond, we're also proud to offer international shipping. Click here for our international shipping rates and more details.

  • International Shipping


    We will happily send your package to any country or territory of your choosing. We have flat international shipping rates, as follows:

    $32.95 Flat Rate Shipping to Canada
    $54.95 Flat Rate Shipping to all other international destinations

    We regret that we cannot ship to international P.O. Boxes.

    A note about International Shipping:

    We do not calculate nor charge the duties and taxes at the time of purchase; those taxes and duties will be levied by the appropriate government agency once the package arrives in your country. Taxes and duties do apply to your private sale order, and it's not unusual, in certain countries, for these taxes and duties to be more than the price of the items purchased. In the European Union, these fees can be 30% or more of the total declared value of your order. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.

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  • Returns

  • SeenOn wants you to be thrilled with your purchase. SeenOn accepts returns on all merchandise unless the item is marked final sale. Final sale items are denoted in the cart at checkout. Please return merchandise within 30 days of the shipment date in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Please note that shipping charges will not be refunded for returned merchandise.

    To return an item, just send it back with a copy of the Customer Invoice along with all parts and accessories. Please note that returns will be credited to your account in the form of store credit for the value of the item(s) and any applicable taxes minus shipping. You will receive an email after we have processed your return detailing this information.

    Please do not return merchandise which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective, please email our customer service department at SeenONService@custhelp.com.

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  • Privacy Policy

  • General


    We are committed to protecting your privacy and ensuring that all customer information be kept strictly confidential. Delivery Agent, Inc. administers and manages this website.

  • Collection of Information


    To better serve you, we collect and store information about visitors to this website. We may ask, at certain times (during purchase or order of a product, contest/sweepstakes/promotion, registering for a catalog, etc.) for you to provide information such as name, shipping/billing address, phone number, email address, credit card information, birth date, gender, age, occupation, etc. We may also maintain/retain a record of your purchases from the website.

    We will send you our newsletter and/or e-mail notifications / direct e-mail marketing. We (or third parties engaged by us) may also send you notices about products & services, promotions, contests (which may be related to the services of this website and/or other products or services provided by us), or re-order information to continue to serve you.

    By registering as a member of SeenOn, you acknowledge and agree to being registered as a member of Billion Dollars Babes.

  • Opt-Out


    We communicate with users to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. When you make a purchase from us we use your information to process your order, to send an e-mail to confirm your order, and to contact you via phone, mail, or e-mail if we have any questions regarding your order. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. If you wish to opt-out and prefer not to receive information about additional products & services, promotions, and contests through e-mail, mail, or phone, you may do so by sending us an email at unsubscribe@deliveryagent.com. Please note: Such requests will be honored within ten (10) business days according to section 5(a)(4)(A)(i) of the Can-Spam Act. While we will process your request as soon as possible, please be aware that in some circumstances you may receive a few more messages until your request is processed. You also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.

  • Cookies


    We make limited use of cookies to gather information when you visit the website, make a purchase or when you click through to the website from a targeted email or partner site. We also use cookies to gather information upon your return visit to the website so that we can prepare and customize our services to you. A cookie is a small file sent to your computer that is stored on the hard drive and allows us to identify you and better customize the site for you. We do not capture personal information with our use of cookies.

    We recognize that we must maintain and use customer information responsibly and are committed to doing so. If you have any questions regarding our privacy statement, please email us at SeenONService@custhelp.com.

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  • Terms of Use


    PLEASE READ THESE TERMS OF USE CAREFULLY PRIOR TO USING THIS WEBSITE. By using this website, you signify your consent to these terms of use. If you do not agree to these terms of use, please do not use this website. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these terms at any time. Your continued use of this website following the posting of any changes to these terms of use will mean you accept those changes.

  • Disclaimer


    At seenon.com we offer the best brand names and highest quality goods. Seenon.com ("Site") expressly denies any indication or claim that the Site or Delivery Agent, Inc. ("Delivery Agent") is an authorized dealer or agent of any of the designers whose merchandise/goods are available and offered on the Site.

    Delivery Agent disclaims any implied warranty or representation with respect to this site or the contents of the site, including but not limited to any and all merchandise offered on the Site. DELIVERY AGENT PROVIDES THIS SITE, ITS CONTENTS AND ANY AND ALL MERCHANDISE ON AN "AS IS" BASIS. BY USING THE SITE, YOU EXPRESSLY AGREE THAT SUCH USE IS AT YOUR SOLE RISK. DELIVERY AGENT SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES.

    Delivery Agent does not sell products for purchase by minors (individuals 18 years of age or younger). We may, however, sell children's products for purchase by adults. Delivery Agent does not direct or market to minors. We reserve the right to refuse service to any person for any reason.

  • Content


    By using the Site, you acknowledge and agree that the Site contains photographs, data, software, information, videos and other material ("Content") that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. You may not modify, delete, remove, publish, transmit, sell, create derivative works from or in any way exploit any of the content, in whole or in part.

  • Submissions to the Site


    Any information, including but not limited to remarks, suggestions, ideas, graphics or other submissions, communicated to Delivery Agent through this Site becomes the exclusive property of Delivery Agent, and Delivery Agent is entitled to use the information submitted for any purpose without restriction or compensation to the user sending the submission. The user acknowledges the originality of any submission communicated to Delivery Agent and accepts responsibility for its accuracy, appropriateness and legality.

  • Governing Law


    These terms shall be governed by and construed in accordance with the laws of the state of California, U.S.A., without giving effect to any principles of conflicts of law, and expressly not by the United Nations Convention on Contracts for the International Sales of Goods. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in San Francisco County and you hereby consent and submit to the personal jurisdiction of such courts. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. Delivery Agent's failure to insist upon or enforce strict performance of any provision of these terms shall not be construed as a waiver of any provision or right. This is the entire agreement between us relating to the subject matter herein and shall not be modified except as described herein.

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  • Blowout Sales


    All items in Blowout Sales are final sale and non-returnable. No adjustments will be made for Blowout Sale items.

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  • About the LA Experience


    We've personally scouted out the things stars love most: the chicest spas, most fabulous boutiques and the trendiest restaurants. But you won't need to be a celebrity to get in – when you purchase your LA Experience, you're already on the VIP list. You're not only getting an in at the hottest places in town, you're getting treated like a celeb yourself. And all at the amazing price you've come to expect from SeenOn.

    Only in LA. And only on SeenOn.

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  • LA Experience FAQ

  • How long do I have to wait before I redeem my LA Experience voucher?


    You can only use your LA Experience within the dates printed on the voucher. Vouchers usually become valid the day after the deal ends on the site. Deals are usually available for purchase for one week.

  • Where do I get my LA Experience voucher?


    We will email you your LA Experience voucher as soon as your purchase has been approved on our site. You will get an email confirming your order, then a separate email with the voucher. Your voucher can be printed and presented at the time of your service. You can also access your vouchers in the My Account area of the SeenOn site.

  • Does my LA Experience include tips and taxes?


    Tips are never included in an LA Experience voucher. We suggest you calculate your tip based on the full retail price of the experience.

  • Can I use my LA Experience voucher with other deals?


    Sorry, you cannot combine your LA Experience voucher with any other offer.

  • Can I split my LA Experience into separate visits?


    You must use your voucher in one visit.

  • I have a discount code for SeenOn. Can I use it on my LA Experience?


    Since we offer such amazing prices on LA Experiences, we do not allow additional discounts to be applied. If you have a code, it will apply toward your purchase of merchandise on the site only, but not discount your LA Experience purchase. Vouchers are not valid for cash back.

  • Can I use the LA Experience as a gift?


    Yes! Just give the lucky recipient the voucher and they can present it at the time of service.

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  • Contact

  • Email: SeenONService@custhelp.com

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